I want to upload my Product data feed to Kelkoo Group’s FTP server. Where can I access the account information?
Contact your account manager or technical contact to request a FTP account.
How do I upload my Product data feed to the Kelkoo Group FTP server?
We have created a guide for those who want to upload a file to our FTP server.
My Product data feed contains HTML code. Is this a problem?
We will remove any HTML code, so you can choose to leave it there, or clear the file for tidiness.
I can’t find my products on Kelkoo Group. Where are they?
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On the Kelkoo website, fill the search bar with the title of one of the offers that is available in your product data feed.
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Click the “I” icon on top right of your offer.
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On the offer detailed view click on the link “See all offers from [your store name]
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All you offers will be listed
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On the left menu you’ll see the list of categories where your offers are liste
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If you are a new merchant on Kelkoo, it may take a few days before all the products are categorised correctly and are available through the product search.
Which IPs are used by Kelkoo Group?
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Local test IP:
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95.211.116.116
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193.104.219.116
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Production environment (online IPs):
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54.154.68.158
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95.211.116.(112-115)
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For live searches (flight, hotels, car hire) you can also expect requests from 193.104.219.(42-51)
I’ve updated my Product data feed. How long does it take before the changes are online?
To know when Kelkoo sites are updated please check the following page.
My products are online but there are errors in the display/categorisation. What can I do?
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Please check your feed to ensure that there aren’t any errors.
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If the error shown on Kelkoo website isn’t caused by an error in the feed please contact us.
Why aren’t my images displayed on Kelkoo Group?
When you add new images in your product feed (or if this is your first upload) please allow 72 hours for the images to be shown online on Kelkoo Group.If your products have been online for more than three days, and the images are still not online please contact us.
The delivery information for my products are wrong. How can I update this?
If the delivery information in your feed is not what is being displayed on Kelkoo Group then please contact us.
What types of product codes are recognised by your systems?
We accept the following range of product codes:
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UPC-E
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UPC-A / GTIN-12
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EAN-8 / UCC-8 / GTIN-8
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EAN-13 / UCC-13 / GTIN-13
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EAN-14 / UCC-14 / GTIN-14
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ISBN-13
I’ve removed my Product Feed from its location / I’ve emptied my Product Feed. Why my products are still online on Kelkoo Group?
To remove all the products from Kelkoo Group, you need to contact your Account Manager. For safety reasons, when the product feed is unavailable or the content is empty, we’re used to keeping the last available list of products properly downloaded online.